Letters to the Editor - March/April 2004

Dear Editor:
The article from the June 2003 issue titled “40 Under Forty Dynamic Achievers” was good and informative, but it was geared only toward those persons who live or work in the northernmost region of the United States, New York or New Jersey, where about 99 percent of the people acknowledged in the article are based. I am a resident of the state of Florida. It is true that each state has its own dynamic achievers, but it would have been a better article if it had shown a wider selection than it did. Why do you limit your list to such a small population? There is a great deal of jargon about African-Americans: “diversity,” “Black-owned” and “Black issues,” just to name a few. If I recall history correctly, most of the suffering by Blacks occurred in the lower, southern part of the United States and is still going on there today. I am asking you to consider including other states in articles like this one.
Mark Samon
Florida


Dear Editor:
I would like to express my appreciation for your magazine. Much of the content cannot be found in any other magazines I come across. I was especially interested in the book review by Soroya Brantley for Customer Satisfaction Is Worthless by Jeffrey Gitomer (Dec./Jan. 2004). We just recommended the book in our monthly newsletter. I am a partner in an African-American-owned customer relationship management firm working to raise CRM awareness in minority-owned businesses. I feel more than ever that CRM could benefit Black businesses if they were more aware of what it does. It was great to see a book reviewed in your publication dealing with CRM, as we have not seen much coverage of CRM in other minority business magazines.
Brent Leary
Partner, CRM Essentials,  Atlanta